If you are a completly new customer and you have not taken advantage of our services before. You will need to visit our registration page https://register.fudgesfurryfriends.co.uk/ to start the process. Once there you will be asked for your email address. If you then enter your email address in the space proviced and click "Register", you will then recieve an email explaining how to complete your registration.

If you have been using our services already, but have not taken advantage of the Online Client Portal, don't worry it is really easy to do. You can either click the link in your welcome email or your latest invoice and follow the instructions. 

Or alternativly you can use your 10 digit account number that will be on any invoice you have recieved from us. Then simply visit our client login page https://clients.fudgesfurryfriends.co.uk/, enter your account number in the 'Account Number or Email' box and click the 'Create Password' link under the login button and follow the instructions to add a password for your account.

Simply visit https://clients.fudgesfurryfriends.co.uk/ and fill out your account number or email address in the top field, your password in the bottom field and click the ‘Login’ button. Many browsers will offer to remember these details for you and auto-complete the fields in future.

In the unfortunate event that you forget your password, simply click the following link https://clients.fudgesfurryfriends.co.uk/login?action=forgot or click the blue "Forgotten Password?" link at the bottom of the main login page. This will take you to a page where you can enter your account number or registered email address followed by the ‘Reset Password’ button. An email will be sent to your registered email account allowing you to choose a new password and login.

The Account Summary is also the default landing page when you login to your account. It shows an overview of your account. It lists any outstanding invoices, the amount, the due date and the ability to pay each invoice separately or pay all of the outstanding for multiple outstanding invoices.

This is an important page, as it shows all the services you have currently booked in from a calendar view up to six months in advance. We guarantee that if a service is displayed here, it will be delivered.

Above the calendar is the current month and year you are viewing. Use the blue arrows either side of the date to scroll back and forth between months.

The default view is of the current month, however if you click on a specific day, you have the option to cancel a day (more on this later) or you can see in real time when your dog was both collected and returned home. This function is linked to the team’s mobile devices and incorporates geo-tagging. This means by clicking on the little green map marker next to each time (pick up & drop off), you can see where the device was when the button was pressed, which should be right outside your front door.

A list of all invoices for the previous twelve months will be availible to download in PDF format on this page. These can be downloaded and printed if required.

This page will show you a list of the payments received showing the following information:

• The payment date
• The amount paid 
• The relevant invoice number the payment is related to.

This is a very important page. This is essentially the place to provide your latest contact details, alternative contact details, and importantly; emergency contact details. These are updated in realtime, so will be updated immediately. 

It is also the page to detail any house routines you would like us to comply with when collecting or dropping a dog home including any alarm codes, medication administration or feeding instructions. To change any data, simply click ‘edit’ in blue text next to the relevant section titles.

This is a frequently requested option. On this page you can switch on and off the ability to allow automatic payments (similar to a direct debit feature) from a stored card in your account when a new invoice becomes due. Invoices are issued on the last day of every month. If the ‘Allow automatic payment’ box is ticked, a payment attempt will be made against your registered card for the invoice amount. If successful, you will get an email confirmation and receipt. If the payment attempt is unsuccessful for any reason, you will receive an invoice via email as usual.

You will also receive an invoice via email on the last day of the month if the box is left un-ticked. This then leaves you the option to manually pay invoices with any stored card details or alternative methods such as bank transfer. After ticking or un-ticking the ‘Allow automatic payment’ box, click the ‘Save’ button for your preference to be updated.

Manage Cards

At the bottom of the Settings page is ‘Manage Cards’ Your stored cards can be managed here.

Click the blue text ‘managed here’ to add or delete a card from your account.

Requesting a service is a straight forward 3-step process. In order to make a request for a new booking, click the green Request Services button on the top right of any page in your account. This will open up a calendar page, you can scroll the calendar by using the "<earlier" or "later>" buttons at the top of the calendar, either side of "Select Dates".  (Please make sure you read the important note at the end of this FAQ)

Steps

1. Click on the date in the calendar you would like the service for. The selected date will now show underneath the calendar, in the ‘Dates Selected’ field. It will be highlighted in yellow accompanied by a red X to the right of it.
2. Click on the ‘Service Item’ drop down menu from underneath the ‘Dates Selected’ field. Then select the service you require for the date highlighted in the previous step.
3. Now you have selected a date and a service, click the blue ‘Add Service’ button which adds the item into a list at the bottom of the page ready to be sent over for scheduling.

The Same Service For Multiple Dates

If for example you want to plan the next month’s day care in advance, simply follow steps 1-3. However whilst at step 1, simply click on all the dates required before proceeding to step 2. You will see all your chosen dates listed under ‘Dates Selected’.

Multiple Services For Multiple Dates

The system works by selecting a date or multiple dates, then selecting a service to assign for the date/s, before adding to a list at the bottom of the page for submitting. So requesting multiple services for multiple dates is quite straight forward. The main thing to remember is once you have selected a date or multiple dates, they will remain selected under the ‘Dates Selected’ field until you clear them by clicking the red X next to them, or the ‘clear all dates’ in blue text.

So for example to book boarding for one dog, Follow steps 1-3 as above, choosing ‘First Day of Holiday With Pick Up 1 Dog’ from the ‘Service Item’ drop down menu. After completing step 3, you must now click the red X, next to the date highlighted in yellow, under ‘Dates Selected’ before repeating steps 1-3 again for the ‘Last Day of Holiday With Return Home 1 Dog’. Using this method will allow you to book as many different services for as many different dates as you require.

If you wish to have the same services on the same days on a regular basis, i.e. 5 days per week or regular Monday, Wednesday and Fridays for example. We have the ability to set this up as an administrator. Therefore rather than having to keep logging in and requesting the same services on a weekly, or monthly basis, let us know at lisa@fudgesfurryfriends.co.uk, or call 07599 331240 and we will set the recurring services up in your account. You will still have the full functionality of all the features available in your account without the need for continually requesting the same services.

Cancellations

If you need to cancel a previously booked in service, click Schedule, click the date you wish to cancel from the calendar view and over on the right of the screen you will see a ‘cancel’ button. After clicking the ‘cancel’ button you will notice the service is no longer showing in your calendar and therefore has been automatically cancelled. Please note, an email confirmation of cancellations are not sent by the system.

IMPORTANT:

Once you have chosen your dates and services and compiled a list at the bottom of the ‘Request Services’ page. The final thing to do is click the green ‘Submit Request’ button. This is when your request’s come through to the office for scheduling. You will receive an email both stating your request has been submitted and a confirmation email once we have checked and confirmed your booking.

We will send out via email a notice to advise you if your registered card is soon to expire or has expired. To update registered card details, click on ‘Settings’, followed by ‘managed here’ where you can delete your old card and add a new one.

Once you have finished with your account, click ‘Log out’. This is an important step to keep your account safe, especially if you are using a public or shared computer.